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Kaplan builds on the insights
and even coming under fire before the Supreme Court
Have I drifted too far
Sharp as a blade and laced with caustic wit
Publication Date: 06 Nov 2008
Mastering Civility : A Manifesto for the Workplace Condition:Well Read Kaplan builds on the insights"Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can't. Ultimately incivility cuts the bottom line. In [this book], Christine Porath shows how people can enhance their influence and effectiveness with civility"
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